Q: What is the difference between a full install and an upgrade?
A: An upgrade requires that your system have an earlier version of the program on your system, and the full install will not install without removing the previous version or any trial versions.
Q: I have a resale license. Will I still be charged for sales tax?
A: Yes, but please contact us or send us your resale information so that we can refund your sales tax.
Q: Do I have to pay sales tax?
A: We only charge tax to customers from our home state.
Q: Where is my tracking number?
A: You may check the status of your shipped and unshipped packages any time by logging in to your account and checking on your invoice.
Q: I do not have a credit card; can I send a personal check or a money order?
A: Yes, we do offer the option to pay by check on our checkout page. We do not accept money orders. Any M.O.s sent to us will be returned to the customer.
Q: What payment methods can I use?
A: We currently accept major creditcards directly or through Paypal.
Q: I want to place an order. How do I know if that item is available?
A: As a rule of thumb, all of our advertised products are ready to ship and are in sufficient quantity, unless the order is unusually large. Customers wishing to place orders of 15 or more of an individual item are highly encouraged to contact us.
Q: Can I get a gift receipt?
A: At this time we do not offer gift receipts.
Q: How do I update my account?
A: To update your account information, simply log into your account with your user name and password then click the Edit Billing/Shipping Information link or the Change Password link on your account page.
Q: How do I log on to access my account?
A: Enter your email and password here. Remember, your id and password is case sensitive. You can change your password at any time, once you have logged in.
Q: Do I need to register to purchase?
A: When you register with your own unique username and password, you are providing us with your information so that you can access specific features and services of our website. This allows us to process your orders for items that you wish to purchase.
Q: When will my creditcard be charged?
A: Your credit card will be charged during the check out process. Sometimes the credit processor may experience a delay. We will not complete the transaction until the credit processor has funded your order. Once you receive an order number, your card has been charged and approved for the purchase.
Q: Can I download my order?
A: No. We do not offer downloadable software. We process all orders by manually packaging them and shipping them to you.
Q: Do you offer military or non-profit discounts?
A: No. Our prices are some of the lowest prices that you can find. Because of our very low and competitive prices, we can not offer additional discounts at this time.
Q: Is your software full version or upgrade?
A: Unless stated otherwise, our software are full versions and guaranteed to install. They are not upgrades and can not be used to upgrade an existing version, or one that has been pre-installed, such as a trial version.
Q: Is your software used?
A: No - we only sell brand new software. Occasionally, we offer a bargain bin section that consists of distressed or refurbished software.
Q: How can you sell product at such a low price when it costs more someplace else?
A: Simple, we deal in large volumes of closeout software titles. We also try hard to bring our customers the best value, and we work hard to keep our over head low. Please don’t let our low prices fool you, we only sell new and authentic, fully register-able software and we do this with a money back guarantee as well.
Q: Is this software legitimate?
A: Yes. Our entire inventory and all of our products that we sell are 100% genuine LEGAL software. We never carry ANY counterfeit products.
Q: Do you have volume pricings for reseller, corporate or government purchases?
A: No, we are sorry that we do not offer discount prices. This is because, our prices are already one of the lowest that you can find on the web.
Q: Do you offer a reseller program?
A: No. We are sorry but we does not have a reseller program at this time.
Q: Can you special order items not listed on the website?
A: We are sorry but we can not take special orders. If you have a request or an idea about new products, please contact us. We will be happy to evaluate any customer recommendations.
Q: What information do you need when I call, e-mail, or open a support ticket?
A: You must at least provide us with your order number. With your order number we have enough information to look up your account and get your order information. Please have your order number ready before you contact us.
Q: Can anyone access your support staff?
A: No. Our support staff is available only to our customers.
Q: Do you provide technical support?
A: Yes. Even though our pricing levels are highly competitive, we try to assist all our customers with free technical support. If we are unable to help with a particular product or title, we will do our best to point our customers in the right direction to get support.
Q: Can I pick up my order at your office?
A: No. Unfortunately our warehouse does not currently accept will call/pick up orders.
Q: Where can I get more product information on something I am interested in?
A: You can open a support ticket and ask any questions that you may have.
Q: The carrier has my package, but it has not been delivered yet. What should I do?
A: Please contact the carrier directly for the most up-to-date status and estimated delivery time. Please make arrangements to be present when the package is arrived. If the package is being hold for any reasons, please contact the carrier to find the reason and possible remedy.
Contact delivery carrier by phone (please have your tracking number ready before calling):
UPS: 800-PICK-UPS (742-5877)
FedEx: 800-GO-FEDEX (463-3339)
USPS: 800-ASK-USPS (275-8777)
Q: Can you ship to a different address than my billing?
A: Yes, we can ship your order to different shipping addresses within the United States. At this time, we cannot deliver addresses outside the United States. Your order may require verification; to decrease the chance of delay, add your frequent shipping addresses to your credit card information by contacting your credit card agency.
Q: Will everything ship together?
A: Yes. In the rare event that we are over sold or out of stock on an item, we will hold your order until it is ready for shipping. we will contact to let you know about the shortage and to give you an opportunity to supply us with any alternate instructions that you may have.
Q: Do you drop ship or blind drop ship?
A: No. We currently do not offer dropping shipping service for other merchants or resellers.
Q: I think an item is missing from my order. What should I do?
A: Please contact us immediately by opening a support ticket.
Q: My order was returned back to you. What will happen now?
A: If the shipment was refused due to shipping damage, we will reship the merchandise once it has arrived at our warehouse.
If the shipment was refused because the customer no longer wants the product,
it will be refunded as specified in the terms of sale minus shipping.
If the shipment was unable to be delivered due to customer inputting an invalid
address, we will contact the customer to authorize another shipping charge and then reship the merchandise.
If we packaged the order with the wrong address to the carrier, then the package will be reshipped at our the expense.
Q: Can you reroute the package or have it be held at a shipping facility?
A: No. In order to prevent fraud we will not allow packages to be held at shipping facilities. For the same reason packages cannot be rerouted, and all packages must be shipped to designated addresses per the invoice.
Q: I want to return my order. Will you pay for the return shipping?
A: No. You must ship the item back to us for refund on your own. If the refund is due to defective merchandise or a mistake on our part, we will refund your initial shipping costs.
Q: Can I pay with a check, purchase orders or COD?
A: Yes, we do offer the option to pay by check on our checkout page. We do not ship any orders via COD.
Q: What should I do if my merchandise arrives damaged?
A: If the package is damaged before arrival, let the driver know immediately and ask for assistance from the driver. If they left the damaged package outside, please contact the delivery carrier immediately to file a damage claim, and the carrier will go though the claim process with you. Please also contact us so that we may follow-up on our end. We may require that the damage merchandise be returned to us. A replacement would be supplied in these cases. If the package looks suspicious or appears to have been tampered with, you should ask the driver to wait while you inspect the contents. Please contact us by visiting our Support page if you need any assistance for a claim issue.
Q: Do you match competitor's prices?
A: No, we do not offer price matching. We are confident is our competitive pricing. Also, with the variety of formats available for certain software titles, it is difficult to be sure that we are comparing the exact same product. Not to mention we cannot confirm the authenticity of another merchants products.
Q: My tracking number is not valid. What should I do?
A: For most carriers the tracking number is not valid until it arrives at a central hub or sometimes a driver fails to scan all the packages. This will result in a tracking number that appears to be invalid for a short duration of time. Please wait at least a day or two to see if all the items can be tracked. If not, call us to verify the package status.
Q: How do I know which shipping method my order went through?
A: Log into your account and view the order in question. If the package has shipped there should be a tracking number(s) and carrier information.
Q: Can I place an order over the phone?
A: Yes, but it is more secure to process your order via our website.
Q: Will you pay for the return shipping of defective items?
A: Yes, though we not responsible for manufacturing defects we will be happy to send you a replacement item along with a prepaid return mailer. You must use this return mailer to ship back the faulty item or we will be required to charge you the cost of the second item. We promise you that your replacement issue will be as hassle free as possible.
Q: Why do you need to verify my order?
A: Certain orders require verification so they may be processed further. This is to protect you and ourselves against fraud or misuse of your personal information. If your order requires verification, we will send you an email within 1-2 days of processing your order to request verification information. If we cannot verify your information within two weeks of your order date, you will be emailed notification of your order cancellation.
Q: Can we use our shipping account to pay for the shipping?
A: No. The warehouse has a very strict order processing procedure. Any change or modification could cause delays. So it is standard policy not to switch shipping accounts.
Q: Why was my credit card declined when I know the credit and or money is available in the card?
A: There are many scenarios under which a card can be declined. It may be due to wrong card number, wrong expiration date, daily transaction limits, insufficient funds, or random security checks by the credit card issuer. When this happens, the cardholder needs to contact the credit card issuer directly to find out why it happened and correct the problem.
Q: Do you have any idea why my credit card is declined?
A: No. The credit card provider never tells us or any other company the reasons for a decline. This is for privacy reasons. All we knows is that the card was declined. Please call the card issuer to find out why and call or email when we can attempt to place your order again.
Q: Can you ship outside of the United States?
A: Yes.
Q: Can you deliver to a PO Box ar APO Box?
A: Yes, but only if the delivery method is USPS. Delivery services that require signatures (FedEx, UPS, etc) can not be delivered to PO Boxes. Please pay attention to the shipping address and delivery method that you provide and choose. We is not responsible for any delays that may be cause by submitting a P.O. Box as a shipping destination and then choosing UPS or FedEx as the shipper. In the event that this happens; we will contact you via email and try to correct this in as a timely manner as possible.
Q: How quickly does my order ship?
A: We ship all orders within 2-3 business days.
Q: My order shipped but it has not arrived yet. Where is it?
A: If you have expedited/signature required shipping, a tracking number should be available. If the shipping was USPS, then it can take a few more days for the order to arrive. Please be patient as once the order has left the warehouse, we are no longer in control of it. Please pay attention to the shipping method that you choose.
Q: Do you offer Saturday Delivery?
A: No. We do not offer Saturday delivery at this time
Q: My credit card was declined. Did my order go through?
A: No. If your card was declined, then we did not receive funding. Therefore, your order does not exist on our system. If you with to use another card, please feel free to visit our site at any time and re-place your order.
Q: Do you offer reseller or volume discounts?
A: No. Because we are confident in the competitiveness of our prices, we does not offer any additional discounts.
Q: What does WWW mean?
A: WWW are initials that stand for World Wide Web. A 'web' is a network of fibres or cables connecting different points. (Spiders make webs to catch flies.) The Web is one of the services available on the Internet. It lets you access millions of pages through a system of hyperlinks. Because it is 'world-wide', it was originally called the World Wide Web or WWW.
Q: What is email?
A: Email is short for "electronic mail". It is a service for sending messages and files from one computer to another computer. The computers can be within one company or anywhere in the world. The messages travel almost instantaneously. Email is also sometimes spelt "e-mail".
Q: What is the difference between the Internet, WWW and email?
A: The Internet is the physical system (computers, wires, connections etc). WWW (the World Wide Web) and email are services that you use when connected to the Internet. There are other services on the Internet, such as FTP (File Transfer Protocol) and News Groups.
Q: What does the @ mean in an email address?
A: The symbol @ in English means 'at'. (It is often used for prices: '5 pens @ $1' means '5 pens at a price of $1 each'.) So 'example@englishclub.com' means 'Example at EnglishClub.com'. The symbol @ is usually called the 'at sign' in English.
Q: How should I write an email address? Can I use CAPITAL LETTERS?
A: Yes. You can write an email address with CAPITAL LETTERS or with small letters, or with a mixture of the two. It doesn't matter whether you use small letters or capital letters. For example, if someone tells you to write to GoodExample@ENGLISHCLUB.COM, it's okay to write to goodexample@englishclub.com. You can use all the 26 letters of the alphabet, plus hyphens (-), underscore (_) and full stop (.), plus of course the at sign (@). For example, all the following are possible (but of course, you must be sure that the email address exists):
goodexample@englishclub.com
GoodExample@ENGLISHCLUB.COM
good-example@EnglishClub.com
good.example@englishclub.com
GOOD_EXAMPLE@ENGLISHCLUB.COM
Q: What is a domain name?
A: A domain name is a unique name used to identify and locate computers on the Internet. A domain name provides an easy-to-remember Internet address, which computers translate into numeric IP (Internet Protocol) addresses used by the Internet. An IP address like 216.205.67.185 is good for computers but difficult for humans to remember. But humans can easily remember a domain name like englishclub.com in http://www.englishclub.com.
Q: What is a top-level domain?
A: A top-level domain is the last part of a domain name. In englishclub.com, ".com" is the top-level domain. In englishclub.org.uk, ".uk" is the top-level domain.
Q: What are the generic top-level domains?
A: The multi-letter top-level domains (like .COM, .NET, .ORG etc) are called generic top-level domains (gTLDs). Click here for a long list.
Q: What are the country code top-level domains?
A: There is a 2-letter top-level domain for each country (for example: .FR for France, or .JP for Japan). These are called country code top-level domains or ccTLDs.
Afghanistan AF
Albania AL
Algeria DZ
American Samoa AS
Andorra AD
Angola AO
Anguilla AI
Antarctica AQ
Antigua and Barbuda AG
Argentina AR
Armenia AM
Aruba AW
Australia AU
Austria AT
Azerbaijan AZ
Bahamas BS
Bahrain BH
Bangladesh BD
Barbados BB
Belarus BY
Belgium BE
Belize BZ
Benin BJ
Bermuda BM
Bhutan BT
Bolivia BO
Bosnia-Herzegovina BA
Botswana BW
Bouvet Island BV
Brazil BR
British Indian Ocean Territory IO
Brunei Darussalam BN
Bulgaria BG
Burkina Faso BF
Burundi BI
Cambodia KH
Cameroon CM
Canada CA
Cape Verde CV
Cayman Islands KY
Central African Republic CF
Chad TD
Chile CL
China CN
Christmas Island CX
Cocos (Keeling) Islands CC
Colombia CO
Comoros KM
Congo CG
Cook Islands CK
Costa Rica CR
Croatia (Hrvatska) HR
Cuba CU
Cyprus CY
Czech Republic CZ
Czechoslovakia CS
Denmark DK
Democratic Republic of Congo CD
Djibouti DJ
Dominica DM
Dominican Republic DO
East Timor TP
Ecuador EC
Egypt EG
El Salvador SV
Equatorial Guinea GQ
Estonia EE
Ethiopia ET
Falkland Islands (Malvinas) FK
Faroe Islands FO
Fiji FJ
Finland FI
France FR
France (European Territory) FX
French Guyana GF
French Polynesia PF
French Southern Territories TF
Gabon GA
Gambia GM
Georgia GE
Germany DE
Ghana GH
Gibraltar GI
Greece GR
Greenland GL
Grenada GD
Guadeloupe (French) GP
Guam (US) GU
Guatemala GT
Guinea GN
Guinea-Bissau GW
Guyana GY
Haiti HT
Heard and McDonald Islands HM
Honduras HN
Hong Kong HK
Hungary HU
Iceland IS
India IN
Indonesia ID
Islamic Republic of Iran IR
Iraq IQ
Ireland IE
Israel IL
Italy IT
Ivory Coast (Côte D'Ivoire) CI
Jamaica JM
Japan JP
Jordan JO
Kazakhstan KZ
Kenya KE
Kiribati KI
Kuwait KW
Kyrgyzstan KG
Laos (People's Democratic Republic) LA
Latvia LV
Lebanon LB
Lesotho LS
Liberia LR
Libya (Libyan Arab Jamahiriya) LY
Liechtenstein LI
Lithuania LT
Luxembourg LU
Macau MO
Macedonia MK
Madagascar MG
Malawi MW
Malaysia MY
Maldives MV
Mali ML
Malta MT
Marshall Islands MH
Martinique (French) MQ
Mauritania MR
Mauritius MU
Mexico MX
Micronesia FM
Moldavia MD
Monaco MC
Mongolia MN
Montserrat MS
Morocco MA
Mozambique MZ
Myanmar MM
Namibia NA
Nauru NR
Nepal NP
Netherland Antilles AN
Netherlands NL
Neutral Zone NT
New Caledonia (French) NC
New Zealand NZ
Nicaragua NI
Niger NE
Nigeria NG
Niue NU
Norfolk Island NF
North Korea KP
Northern Mariana Islands MP
Norway NO
Oman OM
Pakistan PK
Palau PW
Panama PA
Papua New Guinea PG
Paraguay PY
Peru PE
Philippines PH
Pitcairn PN
Poland PL
Polynesia (French) PF
Portugal PT
Puerto Rico (US) PR
Qatar QA
Reunion (French) RE
Romania RO
Russian Federation RU
Rwanda RW
Saint Helena SH
Saint Kitts Nevis Anguilla KN
Saint Lucia LC
Saint Pierre and Miquelon PM
Saint Tome and Principe ST
Saint Vincent and the Grenadines VC
Samoa WS
San Marino SM
Saudi Arabia SA
Senegal SN
Seychelles SC
Sierra Leone SL
Singapore SG
Slovak Republic (Slovakia) SK
Slovenia SI
Solomon Islands SB
Somalia SO
South Africa ZA
South Korea KR
Soviet Union SU
Spain ES
Sri Lanka LK
Sudan SD
Surinam SR
Svalbard and Jan Mayen Islands SJ
Swaziland SZ
Sweden SE
Switzerland CH
Syria (Syrian Arab Republic) SY
Tajikistan TJ
Taiwan TW
Tanzania TZ
Thailand TH
Togo TG
Tokelau TK
Tonga TO
Trinidad and Tobago TT
Tunisia TN
Turkey TR
Turkmenistan TM
Turks and Caicos Islands TC
Tuvalu TV
Uganda UG
Ukraine UA
United Arab Emirates AE
United Kingdom UK
United States of America US
United States Minor Outlying Islands UM
Uruguay UY
Uzbekistan UZ
Vanuatu VU
Vatican City State VA
Venezuela VE
Vietnam VN
Virgin Islands (British) VG
Virgin Islands (US) VI
Wallis and Futuna Islands WF
Western Sahara EH
Yemen YE
Yugoslavia YU
Zambia ZM
Zimbabwe ZW
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